The following are some frequently
asked questions and their answers concerning the rental management
contract and our services. Please feel free to contact us if
you need more information.
A.
cortespatrick
(CP) will receive 15% of gross monthly rental revenue.
Q.Who
pays for the departure cleaning?
A.
The Guest
that rents the unit pays for the departure cleaning
and any additional cleaning
that is requested or required.
Q.What
happens if a guest damages an item or takes something
with them?
A.
We
hold a security deposit on every guest that makes a
reservation.
When damages
or missing items are discovered upon
their departure, the guests are at that time charged.
CP will then handle the replacement or repair of the
item.
Q.How
does cortespatrick know what is in my unit?
A.
Upon signing the agreement
with us, we will go to your unit and take an inventory
of the items that are in the unit. At this time
we will make recommendations for any necessary items
needed for the rental of your unit. The items that are included
in the inventory are only items that are considered to
be essential for rental program purposes.
Q.Can
I keep personal items in the unit?
A.
If your unit has an extra
storage closet, you may place a lock on it and use it
for personal items. Cortespatrick will however
in no way be held responsible or liable for any claims
of damage or missing items that are left in the closet
or unit itself.
Q.What
am I, the owner, responsible for?
A.
In addition to the payment
of the mortgage (if financed) and condominium association
maintenance fees, the owner is responsible
for utilities, local telephone service with a long distance
block, basic expanded cable and fast access Internet
service.
Q.When
are checks sent out?
A.On the following Friday
after we have received the rent.
Q.Are
there any upfront costs to become a member ?
A.
There are no monies due in
advance of becoming a member of the rental program. The
one-time membership and unit tour
fees will be line item deductions on the first net rental
income check.
Q.Who
takes care of maintaining the quality of my unit?
A.We conduct an inventory and
assessment of the condition of the unit (normally a departure
housekeeping function). At this
time, repairs, touch- up paint, carpet cleaning, AC filter
changes will be scheduled. Every effort is made to eliminate
any inconvenience to the guests or the owner.
Q.Who
pays for these repairs?
A.As part of the services
that we offer to absentee unit owners, once your original
appliance warranties expire (one year is
typical) you will be required to purchase extended
warranty coverage. For a fee of approximately $300-400/year
(price is dependent upon the age of the property),
we will
arrange for the following services:
* Service for all major
appliances (AC, refrigerator, stove, microwave, water
heater, dishwasher, washer/dryer, disposal)
* The above includes parts, labor, and replacement
(within the limitations of the contract provider)
* Basic plumbing
The following items
are charged per instance of replacement or repair:
* Touch up painting
* Carpet cleaning
* Light bulb replacement
* AC filter replacement (or cleaning if wall unit)
* Other minor repairs necessary for the general
upkeep of the unit.
In properties that have not been set up with this
program, the owner is charged on a case-by-case basis
on their monthly statement for the labor and materials
involved.
Q.How
do I furnish the unit?
A.If you are not decorating
the unit yourself or not utilizing a professional decorating
service, then we can refer local furniture
retailers for furniture packages. If you are in need
of the amenities package, then we can provide the package which
includes the small wares such as linens, kitchenware,
electronics and so on. Typically, rental units are decorated either
in a contemporary look or tropical style. You can also
visit one of our properties to view units that are already decorated
for guidance and inspiration.
Q.What
else do I need besides the furnishings and amenities?
A.Internet phone, via www.vonage.com
, then the plan includes free local and long distance.
Internet: you order expanded basic,
via whatever provider is specific to your area. Please
contact us to assist you in getting your providers’ contact info.
DSL/Fast Access: all new units are required to have DSL
or Fast Access Internet service.
Q.When
furnishing the unit, should I, the owner, purchase
extra special
decorative items?
A.It is not recommended that
the units contain an excessive number or expensive decorative
items. In general, it is not recommended
to place any items of great monetary or personal value
in the units, as these are rental units.
Q.What
do I do if I, the owner, want to use the unit or
allow a
guest to use it?
A.
As an owner you may use
your unit whenever and as much as you like. You must
however follow some guidelines:
1. Make a reservation by e-mail or by faxing your
request to us. 2. Provide as much advance
notice as you possibly can. The contracts stipulate
that the reservation needs to be made at
least sixty (60) days prior to your arrival. This allows
us time to move any future reservations and block out
the dates
for your use. Of course if you are calling within the
60-day period and your unit does not have a reservation
or the
reservation can be moved you are more that welcome
to stay. Every effort will be made to accommodate you.Cortespatrick
however, does not encourage owners to travel during
peak periods as revenue for unit owners and Cortespatrick
alike will suffer.
3. All
owners and guest of owners will be charged a standard
departure cleaning
fee in order to make the unit ready for the
next guest. This fee will
be the same regardless of the length of stay and will
be appear as a
line item deduction on
the next monthly net rental statement.
Q.What
if I want to use my unit at the last minute but it
is occupied?
A.If the reservation
in your unit can be moved, we will move it. If it cannot
be moved, we will try to arrange for you to stay
in another owner’s unit at a discounted rate.
Q.Will
cortespatrick keep me informed on the ongoing status
of my unit?
A.cortespatrick will not, as
common practice, inform owners of the day- to- day
status of their units. We prefer to dedicate the
time, energy, and resources of our
employees to the rental and proper management of the
units, as well as to provide as much support as we can
to our guests. Owners may contact
our office by e-mail.
Copyright 2007, cortespatrick |
All Rights Reserved.
property
managment